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Cruise Management

by Papathanassis, Alexis.
Authors: Breitner, Michael H.%editor. | Schoen, Cornelia.%editor. | Guhr, Nadine.%editor. | SpringerLink (Online service) Physical details: XI, 249p. 51 illus., 1 illus. in color. online resource. ISBN: 3834971596 Subject(s): Economics. | Marketing. | Economics/Management Science. | Marketing.
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E-Book E-Book AUM Main Library 658.8 (Browse Shelf) Not for loan

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

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